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Family Members & Visitors

We understand that helping a loved one or family member on their path to health comes with its own set of unique needs and concerns. Here, we have outlined some information to help our patients’ family members and visitors feel supported and prepared during this time.


The hospital’s parking garage is located at 115 Fort Washington Avenue, between 164th and 165th streets, and is managed by the NYP Parking Office. The garage is open 24 hours a day, 7 days a week. The hospital’s parking garage accepts payment by cash or debit/credit card.

For more information on parking at the hospital, please contact the NYP Parking Office at (212) 305-4903.

Reduced-rate parking is available for family members of patients who expect to be at the hospital for an extended length of time. A prepaid debit card can be purchased from the Parking Office, which is located on the main/entry level of the visitor parking garage. To be eligible for a prepaid debit card, you must purchase a minimum of five parking days. In order to receive any discounted rates, you will need an approval form from your doctor’s office verifying date of admission and expected length of stay. On the date of discharge, the parking fee is waived for patients with validated discharge instructions. If you have any questions, please call the NYP Parking Office at (212) 305-4903 between 9am and 5pm.

For more information on parking costs, procedures, and news, please visit CUMC’s Parking Information.

Checking in

When visiting a patient, guests should check in through the Main Entrance of the Milstein Hospital Building and obtain a visitor badge from the Information Desk located in the lobby. You will be directed from there to the correct elevators and floor. The Information Desk is open to serve patients and visitors 24 hours a day, 7 days a week and can be reached anytime at (212) 305-2897. There is also a Welcome Desk located in the first floor lobby of the Vivian and Seymour Milstein Family Heart Center. The Welcome Desk is open from 5am to 9pm, 7 days a week, and can be reached at (646) 317-4040.

Waiting areas

If you are visiting a patient who is in surgery, you will be directed to one of several waiting areas by a member of the care team. Most neurosurgery patients will have their procedures in the operating rooms on the 4th floor of the Milstein Hospital Building, and visitors/family members will be directed to the waiting rooms on the 4th floor during this time.

Places to eat

The medical campus offers many food options, ranging from vending machines to quick-snack cafes to sit-down dining.

Heights Café
Milstein Hospital Building
177 Fort Washington Avenue at 168th Street
Tel: (212) 305-4527
Hours: Mon-Fri 7am-9pm; Sat-Sun 7am-9pm

This buffet-style cafeteria is located on the second floor of the Milstein Hospital Building.

Milstein Lobby Kiosk
177 Fort Washington Avenue at 168th Street
Hours: Mon-Fri 6am-12pm (breakfast only)
The breakfast kiosk is located in the main lobby of the Milstein Hospital Building.

Windows on the Hudson
McKeen Pavilion
Milstein Hospital Building, 9th floor
177 Fort Washington Avenue at 168th Street
Tel: (212) 305-4242
Hours: Mon-Fri, lunch: 11:30am-3pm; dinner: 5:30pm-7pm (call for reservations)

This full-service restaurant is located in the McKeen Pavilion.

Jou Jou Café
NewYork-Presbyterian/Morgan Stanley Children’s Hospital
3959 Broadway
Tel: (212) 342-8489
Hours: Mon-Fri 6:30am-7:30pm; Sat-Sun 8am-3:30pm
Jou Jou Café is located in the main lobby of NewYork-Presbyterian/Morgan Stanley Children’s Hospital and offers grab-and-go service of gourmet sandwiches, soups and salads, fresh baked goods, kosher meals, specialty beverages, and coffees, lattes, and teas.

Energy Court Café
Presbyterian Hospital Building , 167th Street and Broadway
Hours: Mon-Fri 7:30am-2pm
The Energy Court Café is located on the first floor of the Presbyterian Hospital Building and offers gourmet salads and sandwiches, soups, beverages, and desserts to go.

Vending machines
Vending machines are available 24 hours a day in the Milstein Hospital Building on floors 2, 3, 4, 6, 7, and 8, and in various locations throughout the campus.

Places to stay

McKeen Pavilion
Milstein Hospital Building
Columbia University Medical Center/NewYork-Presbyterian Hospital
177 Fort Washington Avenue (bet. 165th & 168th streets)
New York, NY 10032
Tel: (212) 305-5951

Guest rooms are available at the Milstein Hospital Building in the McKeen Pavilion Guest Accommodations area. These guest rooms enable friends and family to be close to loved ones during their hospitalization. Rates are available on request. Call for information or reservations, Monday through Friday, 7am to 5pm; Saturday, Sunday, and holidays, 8am to 4pm. After hours, ask a nurse to page the administrator on call, who will check room availability.

Edge Hotel
514 W 168th Street
New York, NY 10032
Tel: (646) 396-6612

The Edge Hotel is located in the Washington Heights neighborhood of Manhattan and just a short walk from Columbia University Medical Center/NewYork-Presbyterian Hospital.

Crowne Plaza Englewood
401 South Van Brunt Street
Englewood, NJ 07631
Tel: (201) 871-2020

Located just north of Route 4 and Interstate 80, the Crowne Plaza offers shuttle bus service to and from Columbia University Medical Center/NewYork-Presbyterian Hospital.

Visiting hours

NewYork-Presbyterian Hospital has open visiting hours, meaning that there are no set time periods when guests are allowed to be with patients. This allows patients to receive the best support possible. Please note that members of the care team may limit visiting for the wellbeing of the patient, but will work with each patient individually to determine what’s best.

NewYork-Presbyterian Hospital does not restrict, limit, or otherwise deny visitation privileges based on age, race, ethnicity, religion, culture, language, physical, or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression.

patient journey

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